JOB TITLE: Online Service Agent - Job# 0232, 0233, 0234, 0235, 0236, 0237

Department: Customer Support Center

Reports To: Customer Loyalty Lead

FLSA Status: Exempt/Salary

Location: Fremont, CA

ob Description Overview:

The Online Service Agent must be able to thrive in a fast-paced work environment where technical support & customer service skills are the keys to success. Monitor various web discussion forums and review websites for problems or concerns regarding ASUS products and services. When recognizing problems or concerns that need attention, reach out to the consumer by posting a helpful reply or suggestion that may resolve any issues or concerns they may have about their ASUS product. Work with consumers directly though emails or private messages to give them a more complete support experience.

Essential Duties and Responsibilities:

equired Knowledge, Years of Education, Work Experience, Skill Sets, and/or Certification:

Preferred Qualifications:

(*Job functions are subject to change at any time)


ASUS, the world's top 3 consumer notebook vendor and the maker of the world's best-selling and most award winning motherboards, is a leading enterprise in the new digital era. ASUS designs and manufactures products that perfectly meet the needs of today's digital home, office and person, with a broad portfolio that includes motherboards, graphics cards, optical drives, displays, desktops, Eee Box and all-in-one PCs, notebooks, netbooks, tablet devices, servers, multimedia and wireless solutions, networking devices, and mobile phones. Driven by innovation and committed to quality, ASUS won 3,886 awards in 2011, and is widely credited with revolutionizing the PC industry with the Eee PC™. With a global staff of more than 11,000 and a world-class R&D team of 3,000 engineers, the company's revenue for 2011 was around US$11.9 billion. To learn more about ASUS go to .

**We are proud to be an equal opportunity employer; all applicants will be given full consideration under state and federal laws.

**Compensation: ASUS pays excellent benefits including medical, dental, vision and 401(k)

Please email resume and cover letter to Job#0232, 0233, 0234, 0235, 0236, 0237"" or 800 Corporate Way, Fremont, CA 94539.