JOB TITLE: IT Service Desk #0119


Department: Information Technology

Reports To: IT Manager

FLSA Status: Non-exempt/Hourly


Job Description Overview:

The IT Service Desk will be responsible for responding to inquiries and requests for assistance with software, technical, and other problems to be resolved. The IT Service Desk must provide expertise, advice, and advance knowledge, including in-depth problem-solving to users or customers to help diagnose and resolve customers' computer or other system equipment issues. The IT Service Desk is highly expected to provide an outstanding customer service support to both internal and external customers. The IT Service Desk is expected to communicate and perform his/her duties professional at all times when assisting internal and external customers. The IT Service Desk is expected to work in a fast-paced, multi-tasking, and ever-changing environment.


Essential Duties and Responsibilities:


Required Skills and Experience:

(*Job functions are subject to change at any time)

*Position located on San Jose/Fremont/Bay Area.

*Not offering relocation assistance.



ABOUT ASUS:

ASUS, the world's top 3 consumer notebook vendor and the maker of the world's best-selling and most award winning motherboards, is a leading enterprise in the new digital era. ASUS designs and manufactures products that perfectly meet the needs of today's digital home, office and person, with a broad portfolio that includes motherboards, graphics cards, optical drives, displays, desktops, Eee Box and all-in-one PCs, notebooks, netbooks, tablet devices, servers, multimedia and wireless solutions, networking devices, and mobile phones. Driven by innovation and committed to quality, ASUS won 3,886 awards in 2011, and is widely credited with revolutionizing the PC industry with the Eee PC™. With a global staff of more than 11,000 and a world-class R&D team of 3,000 engineers, the company's revenue for 2011 was around US$11.9 billion. To learn more about ASUS go to http://usa.asus.com .

**We are proud to be an equal opportunity employer; all applicants will be given full consideration under state and federal laws.

**Compensation: ASUS pays excellent benefits including medical, dental, vision and 401(k)

Please email resume and cover letter to Job#0219, "aci_hr@asus.com" or 800 Corporate Way, Fremont, CA 94539.