Why use an ASUS Authorized Service Provider?
ASUS now has notebook authorized service providers in the USA and Canada. These service providers have trained personnel who know how to correctly diagnose and repair your ASUS notebook PC. They only use ASUS certified parts for the repair. By using an ASUS authorized service provider, you can be assured your notebook PC will be repaired correctly.

How to schedule a repair
If your notebook needs a repair, you can contact ASUS notebook technical support (1-888-678-3688, 24/7 except holidays) and our technical staff will guide you to arrange to send back the notebook unit to ASUS for repair. Or you can visit any of the below ASUS notebook authorized service providers, if their facility location is close to where you live (please check their store hours first before you go).

If you plan to mail your notebook, please arrange this first with ASUS notebook technical support (1-888-678-3688, 24/7 except holidays) since many of the ASUS notebook authorized service providers only take care of walk-in repairs.

Preparing the notebook PC for service repair
By sending your ASUS notebook PC to ASUS or visit any authorized service provider to be repaired, you agree to the following conditions: It is your responsibility to backup your data. This includes hard drives, ROM chips, flash cards, etc. ASUS or its authorized repair center engineers have requested that if possible both diagnostics and the recovery be run before sending the notebook PC in to service for any reason. During the repair process "your hard drive will be re-imaged if it fails Quality Assurance Testing", and in this event you will not have the opportunity to retrieve your data once the repair is complete. All BIOS passwords should be removed before shipment. In cases where ASUS or its authorized service provider receives units with passwords, they will be cleared, but this will delay the repair of the unit.

NOTE: The terms of warranty for your specific notebook may vary. Please consult the documentation that came with your ASUS product for complete and specific information. Unfortunately, ASUS notebooks sold at BestBuy are not currently elgible for service by ASUS Notebook Authorized Service Providers, so these customers should contact ASUS directly through the ASUS notebook technical support line (1-888-678-3688, 24/7 except holidays) to arrange service.

What you should include with the notebook PC
Include accessories ONLY if it would help the technician determine the issue with your unit. This includes PCMCIA cards, DVD, and CD-ROM drives, AC adapters, additional third-party RAM, secondary or optional batteries, sync cables, etc. Please do NOT include DVD movies, Software CDs, Music CDs, port replicators, mini docks, external monitors, product manuals, or carrying cases. Please make a list of any accessories you are including with your unit. Please also provide on this note your name, phone number, and address, along with your case number and RMA number. If any discrepancies are noted at the service provider, you will be contacted immediately.

How long will the repair take?
Repairs generally take 3 business days. Due to parts back orders, shipping issues, or circumstances beyond ASUS or the certified repair center's control your repair may require additional time. In these situations, you will be notified by the authorized service provider.